Working here

Safety & wellbeing

Nothing is more important than the safety and wellbeing of our colleagues and that everyone goes home safe and well to their families and friends every single day.

In addition to driving a culture of ‘Calling it Out’ - which covers anything that doesn’t look or sound right, including inappropriate banter and behaviours, we encourage colleagues to ‘Stop, Step Back and Think’ before they act if they feel a task is unsafe, knowing they’ll be supported to do this. And our expanding network of trained mental-health first aiders and 24/7 Employee Assistance Programme are available when our colleagues need support or advice for their mental health.

But our support doesn’t end there. Every colleague also has access to our Stay Well Hub where they can find emotional, physical and financial wellbeing videos, tips and resources to help make informed life choices and support them to feel at their best. Furthermore, there are a range of benefits to enhance wellbeing via our benefits and recognition platform - myPerks.

Using a combination of listening groups and surveys, including an annual Group-wide colleague engagement survey, helps to achieve this, and to create an environment where colleagues feel free to speak up.

Indeed the Group’s values were developed in partnership with colleagues from across the business. And our progressive family leave policies, that provide leave and wellbeing support for those moments that really matter in our colleagues' lives, including miscarriage, maternity and paternity, adoption, surrogacy, IVF and menopause, are the result of a colleague-led diversity initiative, reflecting the passion, energy and determination our colleagues have for modernising our business, so we make this Group a better and more inclusive place to work.

Flexible working

We encourage flexibility across our businesses as a way of improving both the service we offer to our customers and the work life balance of our colleagues.

To achieve this, we encourage our people to take on a number of different roles, so they develop multiple skills and extended knowledge. We also offer a range of flexible working patterns, including part-time contracts and where possible hybrid and/or home-based working, helping to ensure colleagues have more options to balance their work and home lives.