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  • Internal Account Manager

  • Business: Travis Perkins
  • Sector: Sales & Operations
  • Location: Woking, Surrey
  • Salary: £Competitive Salary + Excellent Benefits
  • Hours of work: 40 hours per week, From 8:00 a.m. to 5:00 p.m. (Monday to Friday)
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 09-Nov-2018
  • Job reference: 18388

Job Description

Internal Account Manager  

Location: Woking

£Competitive Salary +:  Benefits

We work in a dynamic and fast-paced environment. The key to our culture is taking pride in what we do, listening and supporting each other as one team. Our team is brimming with some of the most creative and savvy minds in the industry and we remain at the forefront of our markets thanks to our in-house product knowledge and brand marketing experience.

We’ve huge ambitions for 2018 and beyond, and we’re on the lookout for you to join us as an experienced and commercially minded Internal Account Manager,  who is passionate about our customers and the service we provide, to help us in delivering our goals.

What do we want?

We’re looking for a dynamic individual who can unleash the potential of our brands, where you will be responsible for delivering agreed targets for our customers by adopting the correct account management techniques and tools which have been established for the operation. The successful candidate will be accountable for the development of profitable sales from a predetermined ledger of customers within a defined territory of the Region.  Additionally we want you to be as passionate about our customers as much as we are. Your strong interest in driving solutions, will allow us to continue to WOW our customers and drive loyalty.

We’re after someone who’s enthusiastic, resilient and resourceful, with a sharp eye for detail and a passion for excellence. Additionally, being well-organised and planned goes without saying, as you will be responsible for meeting our valued customer expectations.

The successful candidate will ideally have:

  • Previous experience in a similar role

  • Industry knowledge of building products, with a sound understanding of all products and materials would be an advantage

  • Ability to build customer relationships over the phone

  • Excellent interpersonal skills with the ability to relate to a broad spectrum of individuals

  • Good working knowledge of company IT systems

  • Ability to demonstrate strong sales and negotiation skills

  • Excellent customer service skills

  • Ability to work as an individual

What you’ll be doing

No two days are the same within this Internal sales role, but here are some of the key accountabilities you will be involved in:

  • Developing and executing a call matrix/cycle which will optimise ledger penetration for contacting customers

  • Establishing and maintaining accurate records of all customer contacts and associated information, updating company reporting systems and databases on the CRM system

  • Ensuring that each customer has an established business development plan in place

  • Ensuring that an appropriate customer special arrangement (CSA) is in place for every customer, and that this is regularly reviewed

  • Contacting all customers contained within an allocated ledger and ensuring that regular contact is established to identify opportunities and further develop business. This will also include proactively contacting dormant customers with a view to reactivating spend

  • Establishing a close working relationship with all branches located within your allocated area

  • Promoting a good company image and ensure the highest standards of service to each of your customers

  • Maintaining and follow up all quotations, highlighting and recording successes and detailing any reasons for failures

In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values.

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