What you'll do
This is a hybrid role with weekly travel requirements to our Contact Centre Office in Bridgwater, Somerset.
As an eBay Executive in Toolstation's Call Centre, you will be responsible for delivering exceptional customer service to our eBay customers whilst maintaining the high standards required by the platform. Working closely with the Product Lister, you'll optimise listings and collaborate with the Supply Chain, Commercial, and Distribution teams to make informed decisions on products and listings, always prioritising customer service. This role offers an exciting opportunity to contribute to Toolstation's success on eBay by ensuring customer satisfaction and driving sales growth.
Day-to-day
Customer Service. Using your experience to provide our eBay customers with a great experience all round. You'll respond to customers proactively and work hard to resolve their queries, whilst also providing insight to the business and teams on customer pain points.
Collaboration. You'll collaborate and work with different teams across the business. You'll work alongside the Contact Centre team to create processes, best practice guides and FAQs and help train colleagues on how to handle customer issues on eBay. You'll also work alongside the eBay team to support the ongoing product listings and categories optimisation so that Toolstation products receive better visibility on eBay. Lastly you'll liaise with Supply Chain, Commercial and Distribution to ensure our stock levels support running promotions on eBay.
Prioritising. You'll prioritise customer cases by identifying those eBay customers that may be more likely to leave poor or more negative reviews.
Reporting. You'll create reports and recognise customer trends to improve customer service and provide great insight. You'll proactively feedback to the eBay and Contact Centre teams on our eBay presence, identifying improvements for the future.
What you'll bring
Yourself. Bring your whole self to work and let your true personality shine through.
Customer focused. You recognise and respond to the needs and concerns of the customer. You're committed to delivering a high quality of service and making Toolstation a great place to buy.
Communication. You can communicate warmly and effectively, ensuring that messages are clearly understood. You will be able to adapt to the message and style to help others understand.
Detailed oriented. You can achieve thoroughness and accuracy when accomplishing a task through concern for all the areas. You will be able to attend to details and pursue quality in accomplishing tasks.
Drive. You focus on results and desired outcomes and how best to achieve them. You proactively take ownership for completing tasks. You don't wait to be told to fix the obvious issues and just gets the job done.
What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll be able to take your career wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development, including apprenticeship, licence to operate and management development programmes.
Plus, you'll receive some fantastic benefits. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, family friendly policies, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability
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