Call Centre Customer Service Advisor
- Permanent - Full time
- Toolstation
- Hybrid
hrs/pw
40
Hybrid
This vacancy has now expired. Please see similar roles below...
What you'll do
This is a hybrid role with occasional travel requirements.
Day-to-day
Delivering great service. Providing a great customer experience with a smile on your face (or voice!) – no matter how busy you are.
Asking questions and building relationships. Whether on a call or reading conversations quickly and effectively - making sure our customers leave the call, email or web chat happy and with everything that they need for the job.
Being resilient. Effectively handling multiple contacts – from general enquiries to customer complaints, you need to be ready to deal with it all.
Multi-skilled. We are a Multi Channel contact centre, so part of your role may be to assist our customers via email, social media and also webchat.
What you'll bring
Hard work and passion. You don’t need call centre experience. Just be focused on delivering great service and we’ll teach you the rest.
Good sense. We need you to read conversations quickly and manage them effectively using a good judgment approach
A positive attitude. Make sure that our customers have a great experience while on the phone, via email and via webchat
Teamwork. Building positive relationships with colleagues and customers alike.
Reliability. Be there when we need you, be flexible and fun to be around.
Self motivated. Working from home or in the office, we need you to be proactive, with a strong work ethic and desire to perform to your best.
Yourself. Bring your whole self to work and let your true personality shine through.
What you'll get
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + 8 days statutory, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Building better communities
Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.
Who we are
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