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  • Customer Sales Supervisor

  • Business: Travis Perkins
  • Sector: Sales & Operations
  • Location: Cambridge, Cambridgeshire
  • Salary: £Competitive + Benefits
  • Hours of work: .
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 27-Jul-2020
  • Job reference: 27554

Job Description

Sales Supervisor - Travis Perkins
£Competitive + Benefits  

At Travis Perkins we pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.  

How important is this role to the business
Joining our friendly and hard working family as a Sales Supervisor, you will need to be able to lead and inspire a team, build loyalty, whilst being on the front line dealing with our customers that come into your branch, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • You’ll be responsible for a sales budget so will need to be sales driven to maximise any opportunity.
  • Working with the branch customer service assistants to ensure great customer service is achieved and add on sales.
  • Making sure our customers terms are set correctly, reducing queries and increasing trust between ourselves and our customers.
  • You’ll handle quote requests and follow-up on these as well as the branches quote bank ensuring we maximise every sales opportunity.
  • Ensuring our top customers are communicated to and looked after to ensure loyalty and discuss with our declining customers what we can do to increase their spend.
  • Work with the external sales team on customers and what's happening in the local market.
  • You’ll turn negatives to positives on our customer queries, treating everyone as a sales opportunity.
  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

What experience do you need?
This is a key customer-facing role, you will need experience in:
  • Offering Great Customer service
  • Quote Management
  • Account Management
  • Customer Invoice Queries
  • Good organisational Skills

Along with having the ability to provide great customer service and have experience in a supervisory role, we can teach you the rest.  

Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Supervisors.  Are you:
  • Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
  • Someone who thrives in a dynamic and fast-paced environment.
  • Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships

Being a Sales Supervisor in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.  In this role you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values. 
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.  We offer our employees access to extensive career opportunities across our 20+ leading businesses.  We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues.  

Please note. Preference will be given to anyone at 'risk of' redundancy. The application closing date is 3rd August 2020

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