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  • Customer Sales Assistant (Plumbing & Heating)

  • Business: Travis Perkins
  • Sector: Branch, Store & Showroom
  • Location: Stoke-on-Trent, Staffordshire
  • Salary: £Competitive + Benefits
  • Hours of work: 44.5
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 09-Jul-2019
  • Job reference: 22665

Job Description

Customer Sales Assistant (Plumbing & Heating Specialist) - Trade Merchanting Location
£Competitive + Benefits (which includes a half yearly colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Wickes and Toolstation).  We also have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.  
Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!

At Travis Perkins we pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.  

How important is this role to the business
The Customer Sales Assistant role in Travis Perkins is a new and exciting position to join our  business in a newly created department within our merchanting business.  As Customer Sales Assistant you will support your Department Manager and play a vital role in our continued success, making sure we are working better for customers and providing a first class service. 

What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • With your expertise and knowledge of products and services we offer, you’ll be on the front line and a pivotal contact for new and existing customers, nurturing great relationships, understanding their needs in order to offer expert advice and recommending alternatives to meet their individual needs and maximise the sale of goods.
  • Safety is at the forefront of everything we do, your aim will be to ensure that all our colleagues and customers leave the Branch safely, by adhering to all stay safe policies and procedures.
What experience do you need?
With 100,000 product lines, previous experience within the Plumbing and Heating sector is essential, along with extensive knowledge of Heating and Bathroom products.  We also need transferable skills such as, Exceptional Sales Experience and Great Customer Service.

Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Assistants. Are you:
  • Someone that is adaptable, resilient and tenacious with high levels of energy and drive.
  • Someone who thrives in a dynamic and fast paced environment.
  • Someone that is positive, proactive and highly organised in their approach.
  • Career focused, ambitious and want to build a career.
Being a Customer Service Assistant in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.  As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. 

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.  We offer our employees access to extensive career opportunities across our 20+ leading businesses.  We operate out of more than 2,000 outlets nationwide and have over 28,000 colleagues. 
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