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  • Customer Operations Manager

  • Business: Travis Perkins
  • Sector: Sales & Operations
  • Location: Chester, Cheshire
  • Salary: £competitive plus benefits
  • Hours of work: Monday to Friday
  • Position type: Permanent
  • Job type: Full Time
  • Date posted: 11-Nov-2020
  • Job reference: 29073

Job Description

We have a fantastic opportunity to join our Managed Services division of the Travis Perkins Group as a Customer Operations Manager covering the North West region. Managed Services provides contract solutions for local authorities and the housing community. We offer a bespoke service to suit the needs of the customer and are geared around contractual and operational solutions, fitting in with the network or branch facility they are supporting. In this role you will have total responsibility for the successful mobilisation and ongoing operational management support of assigned Managed Services projects.

What you’ll do

- Agree all product prices, range and requirements with the client prior to the commencement date in accordance with the tender submission and with the approval/sign off of the Commercial Director. Complete price and range suitability reviews regularly, and in accordance with any contractual agreement and approval/sign off of the Commercial Director, ensuring profitability is maintained at budget levels or above
- Ensure all supplier support agreements are maintained and renewed
- Ensure that the Company meets all of its contractual obligations during the lifetime of the project, increasing the likelihood of contract extension at the point of re-tender
- Support the implementation of all initiatives relating to continuous improvement, (e.g. IT integration, mobile working, product switching, service delivery, environmental, waste, etc), ensuring that a record of this is kept for re-tender purposes
- Work with the TPMS team to mobilise new contracts and stores
- Coordinate with and support the store / branch network at TPMS customer supply locations

Is this you?

To be successful in this role you will be an excellent communicator and have the ability to relate to a wide range of individuals. It would be an advantage if you have experience within social housing. Along with great organisation and negotiation skills, you’ll also be customer focused with sound commercial awareness!

If you have the desire to be part of our team and contribute to the fast growth of this area of the business, we would like to hear from you.

What’s in it for you?

You’ll be supported by some of the best training & development in the industry. Our impressive internal succession programme means, whatever it is you do with us,  it will be easy for you to learn, grow and develop across the Travis Perkins Group.

We’ll also equip you with a benefits package that grows as you grow with the company:

- Competitive bonus
- Save-as-you-earn scheme
- Buy-as-you-earn scheme
- Contributory pension scheme
- Colleague discount across a variety of Group businesses including; 20% off at Wickes and 30% off at Tile Giant, plus special discounts across our Trade Merchanting businesses.

A bit about us

As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years.
With over 26 businesses, 28,000 colleagues and more than 2,000 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!



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